COVID-19 Update

MARCH 30, 2020 UPDATE

We at Rainbow Chrysler Dodge Jeep Ltd. recognize the difficult time we face during this COVID-19 pandemic. We want to share with you that steps that we are taking to prevent the spread of the virus as well as remain open to assist the public with their needs.

 As of right now, our team is committed to providing the best customer service we can during this pandemic. Service, Parts and Sales Departments are all still currently open. We continue to monitor the situation as it evolves and will make the necessary changes as per Health Authorities as well as Federal and Provincial government. As changes need to be made we will continue to communicate them to the public.

 To protect the Health and Safety of our staff and the public we have been taking extra precautionary measures and changes to our services.

  • We will only be open Monday to Friday from 8:30am – 4:30pm
  • We are regularly cleaning and sanitizing all high traffic areas of the dealership
  • Shuttle services are no longer available until further notice
  • We are asking if you are showing any symptoms of a cold/flu or have travelled out of the country in the last 2 weeks to please refrain from coming into the dealership and rescheduling any appointments for a future date
  • We are taking the same precautions with our staff - sick employees and those who have been travelling are staying home - we appreciate your understanding that we may be short staffed and things may take a little longer than usual
  • We ask that you please refrain from paying with cash. Debit and credit options are preferred and we have the ability to “tap” purchases under $100
  • Detail services are still offered on a limited basis
  • As of Saturday March 21, 2019 our doors will be locked and access to the building will be limited.
  • Service customers are asked to drop off for their appointment 24 hours prior. Keys should be dropped in our secure lock box (beside shop door) and will be in contact with our Service Department via phone. At this time we are servicing vehicles from the Prince Rupert area only.
  • Parts customers need to place orders by phone or email and pick up/drop off will be arranged.
  • Sales is still currently open and running on an appointment only basis. Credit applications for vehicle purchases can be made online at www.rainbowchrysler.ca

For any questions regarding any of our new policies and procedures please call us at 250-624-8200 and we will gladly explain further.

 

We value our community and its people and we will do everything we can in this time of crisis. Please join us in doing your part to stop the spreading of this virus. Stay safe.

Sincerely,

Management and Staff at Rainbow Chrysler

Contact options for Rainbow Chrysler:

Phone:  250-624-8200                   Email: General Inquiries info@rainbowchrysler.ca

For Service press option 1            Service service@rainbowchrysler.ca

For Parts press option 2                Parts parts@rainbowchrysler.ca

For Sales press option 3                Sales sales@rainbowchrysler.ca

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